Frequently Asked Questions - The Daily Thread

The Daily Thread is your go-to online destination for high-quality, sustainable basic essentials. We believe that everyday clothing should be comfortable, durable, and ethically produced. Our collection includes a wide range of wardrobe staples, from t-shirts and loungewear to socks and underwear, all designed with a focus on timeless style and exceptional comfort. We are committed to transparency in our production process and strive to use eco-friendly materials and responsible manufacturing practices to minimize our environmental footprint. Our mission is to provide you with basic essentials that you can feel good about wearing, day in and day out.

You can easily reach our customer service team through several convenient channels. The quickest way is often through our live chat feature available on our website during business hours, typically Monday to Friday, 9 AM to 5 PM EST. Alternatively, you can send us an email at support@thedailythread.com, and we aim to respond to all inquiries within 24-48 business hours. For urgent matters, you may also call us at our toll-free number, 1-800-XXX-XXXX. We are here to assist you with any questions regarding your order, products, or general inquiries, ensuring you have a seamless experience with The Daily Thread.

Currently, The Daily Thread operates exclusively as an online retailer. This allows us to focus on providing a wide selection of high-quality basic essentials directly to you, without the overhead costs associated with brick-and-mortar stores. This model also enables us to reach a broader audience and offer competitive pricing. While we don't have a physical storefront for browsing, our website is designed to provide a comprehensive shopping experience with detailed product descriptions, sizing guides, and high-resolution images to help you make informed decisions. We are always exploring new ways to connect with our customers, so stay tuned for potential pop-up events or collaborations in the future.

Our commitment to sustainability is woven into every aspect of The Daily Thread. We prioritize the use of eco-friendly materials such as organic cotton, recycled polyester, and Tencel, which require less water and fewer pesticides in their production compared to conventional alternatives. We partner with manufacturers who adhere to ethical labor practices, ensuring fair wages and safe working conditions for their employees. Furthermore, we strive to minimize waste throughout our supply chain, from production to packaging, by using recyclable and biodegradable materials. Our goal is to offer products that are not only comfortable and durable but also contribute positively to a healthier planet and a more equitable industry. We believe in transparency and are continuously working to improve our sustainable practices.

Placing an order with The Daily Thread is simple and straightforward. First, browse our collection and add your desired items to your shopping cart. Once you're ready to checkout, click on the shopping cart icon and then 'Proceed to Checkout.' You’ll be prompted to enter your shipping address, select a shipping method, and choose your payment option. You can pay as a guest, or for a faster checkout experience and to track your orders, we recommend creating an account. Review your order details carefully before confirming your purchase. You will receive an order confirmation email shortly after your order is placed, summarizing your purchase and providing an estimated delivery date. Our secure checkout ensures your personal and payment information is protected.

The Daily Thread offers several shipping options to meet your needs. For standard shipping within the contiguous United States, delivery typically takes 5-7 business days, and the cost is a flat rate of $7.99. We also offer expedited shipping, which usually delivers within 2-3 business days, for a flat rate of $15.99. For orders exceeding $75, standard shipping is complimentary as a thank you for choosing The Daily Thread. Please note that shipping times may vary during peak seasons or due to unforeseen circumstances. All shipping costs will be clearly displayed at checkout before you finalize your purchase. We provide tracking information for all orders so you can monitor your package's journey from our warehouse to your doorstep.

Once your order has been shipped, you will receive a shipping confirmation email that includes a unique tracking number and a link to the carrier's website. You can click on this link to view the real-time status of your package. Alternatively, if you created an account with us, you can log in to your account on The Daily Thread website, navigate to 'Order History,' and find the tracking information associated with your recent purchase. Please allow up to 24 hours for the tracking information to become active after you receive your shipping confirmation. If you encounter any issues with tracking your order, our customer service team is always ready to assist you.

At present, The Daily Thread primarily ships within the United States and Canada. We are actively working on expanding our international shipping capabilities to bring our sustainable basic essentials to customers worldwide. For Canadian orders, please note that additional customs duties, taxes, and fees may apply upon delivery, which are the responsibility of the recipient. These charges are determined by the destination country's customs office and are not included in our shipping costs. We recommend checking with your local customs office for more information regarding potential charges. We appreciate your patience and interest as we continue to grow and extend our reach globally.

We understand that sometimes issues can arise during shipping. If your package is lost in transit or arrives damaged, please contact our customer service team immediately, ideally within 48 hours of expected delivery or receipt of the damaged item. Provide us with your order number and a brief description of the issue. For damaged items, please include photos of the damaged goods and packaging, as this helps us with our claim process with the shipping carrier. We will investigate the matter promptly and work to resolve it by either issuing a replacement or a refund, depending on the circumstances and product availability. Your satisfaction is our priority, and we're committed to ensuring you receive your order in perfect condition.

The Daily Thread offers a hassle-free return policy to ensure your complete satisfaction. You may return most new, unworn, and unwashed items within 30 days of delivery for a full refund. Items must be returned in their original condition with all tags attached. Please note that certain items, such as intimates (e.g., underwear, socks if opened), may be non-returnable for hygiene reasons, unless they are defective. To initiate a return, please visit our 'Returns' page on the website and follow the instructions provided. You will need your order number and email address. We aim to process refunds within 5-7 business days after receiving the returned items. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

To initiate a return or exchange, please visit our dedicated 'Returns & Exchanges' portal, accessible via a link in your order confirmation email or directly on our website's footer. You will be prompted to enter your order number and the email address used for the purchase. Follow the step-by-step instructions to select the items you wish to return or exchange and indicate the reason. For exchanges, you can select the desired new size or color, subject to availability. Once your request is submitted, you will receive a pre-paid return shipping label via email. Simply print the label, attach it to your package, and drop it off at the designated carrier location. Please ensure items are securely packaged to prevent damage during transit. We strive to make the process as easy and convenient as possible for you.

For returns within the contiguous United States, The Daily Thread provides a complimentary pre-paid return shipping label for most eligible returns. This means you won’t incur any cost for sending the item back to us, provided it meets our return policy criteria (new, unworn, unwashed, with tags). However, if you are opting for an exchange, the shipping of the new item back to you will also be covered by us. For international returns or exchanges, customers may be responsible for their own return shipping costs, as well as any applicable duties or taxes. Our aim is to make the return process as convenient and cost-effective as possible for our customers, especially for those in the US.

Once your returned items are received and inspected at our warehouse, we typically process refunds within 5-7 business days. You will receive an email notification once your refund has been issued. Please note that it may take an additional 3-10 business days for the refund to appear on your bank statement or credit card, depending on your financial institution's processing times. Refunds will be issued to the original payment method used for the purchase. We appreciate your patience during this period and assure you that we work diligently to process all returns and refunds as quickly and efficiently as possible.

To help you find the perfect fit, each product page on The Daily Thread website features a detailed 'Size Guide.' This guide includes specific measurements for each garment, such as chest, waist, hip, and length, along with recommendations based on standard body types. We also provide 'Fit Notes' that describe how a particular item is designed to fit (e.g., relaxed fit, slim fit, true to size). We recommend comparing your own body measurements to our size chart for the most accurate sizing. If you're still unsure or fall between sizes, our customer service team is happy to provide personalized sizing advice. Don't hesitate to reach out for assistance; we want you to feel confident and comfortable in your Daily Thread essentials.

At The Daily Thread, we prioritize using high-quality, comfortable, and sustainable materials for all our basic essentials. Our primary materials include GOTS-certified organic cotton, known for its softness, breathability, and reduced environmental impact compared to conventional cotton. We also incorporate recycled polyester, which repurposes plastic waste into durable fabrics, and Tencel™ Lyocell, a sustainable fiber derived from responsibly sourced wood pulp, praised for its incredible softness and moisture-wicking properties. For some items, we may use blends of these materials to achieve specific qualities like stretch or enhanced durability. Each product page provides detailed information about the specific material composition, allowing you to make informed choices about your purchases.

Proper care can significantly extend the life of your Daily Thread garments. We recommend checking the care label inside each individual garment for specific washing instructions, as care may vary slightly depending on the material blend. Generally, for most of our cotton and Tencel items, we advise machine washing cold with like colors on a gentle cycle. Use a mild, eco-friendly detergent. Tumble dry low or, for best results and to minimize energy consumption, lay flat to dry. Avoid using bleach, and iron on a low setting if necessary. Following these guidelines will help maintain the fabric's integrity, color, and shape, ensuring your basic essentials remain comfortable and look great for longer.